Avatar Purchase Terms

2. Purchasing an Avatar

2.1 Paid Avatars

Avatars available for purchase are priced in your local currency as displayed at checkout. Prices may vary by region. The price shown at the point of purchase is the price you will be charged. Payments are processed by one of the following providers depending on your region and platform:

• Stripe — web checkout (selected regions)
• Flutterwave — web checkout (selected regions)
• Xendit — web checkout (selected regions)
• Apple In-App Purchase — iOS App Store
• Google Play Billing — Android (Google Play)
• Samsung IAP — Android (Samsung Galaxy Store)
• Huawei IAP — Android (Huawei AppGallery)
• Xiaomi IAP — Android (Xiaomi GetApps)

Your purchase is with Zensus. For platform-billed purchases, payment is collected by the respective platform on our behalf under that platform's terms.

2.2 Free Avatars — Claim Game

Certain Avatars are designated as "free" and can be claimed without payment through the in-app claim game. Each free Avatar displays its win probability in the store (for example, 33% or 0.1%). You are entitled to a maximum of 3 claim attempts per hour.

A claim attempt does not guarantee receipt of the Avatar. The outcome is determined by the displayed probability at the time of the attempt. Unused attempts do not carry over between hour windows and have no monetary value.

2.3 Subscriber-Only Avatars

Some Avatars require an active Zensus Premium subscription to purchase and equip. If your Premium subscription lapses, subscriber-only Avatars you have previously purchased remain in your collection but cannot be equipped until your subscription is reactivated. Reactivating restores equip access immediately.

2.4 Limited Edition Avatars

Some Avatars have a limited supply. When exhausted, the Avatar is removed from the store. In the rare event an Avatar sells out while your payment is processing, it will not be delivered — the non-delivery exception in Section 5.1 applies and you will be refunded.

2.5 Influencer Avatars

Certain Avatars are associated with creators ("Influencer Avatars"). A portion of the purchase price is shared with the associated creator. This arrangement is between Zensus and the creator and does not affect the price you pay or your rights under these Terms. Creators receive only aggregate sales and revenue figures — never your personal data or purchase history.

3. Ownership and Licence

Purchasing an Avatar grants you a personal, non-exclusive, non-transferable, revocable licence to use that Avatar within the App for your own account. You do not acquire any intellectual property rights in the Avatar artwork, name, or associated assets. Zensus retains all intellectual property rights in all Avatars at all times.

4. Avatar Availability

Zensus reserves the right to modify, remove, or discontinue any Avatar from the store at any time. If an Avatar you have already purchased is removed from the store, you retain access to it in your collection for as long as your account remains active. Removal from the store does not entitle you to a refund.

5. Refund Policy

5.1 Web Purchases (Stripe, Flutterwave, Xendit)

By completing a web purchase you acknowledge that, where permitted by applicable law, you waive your right to cancel under consumer distance-selling regulations because digital content is delivered immediately upon purchase. This waiver is recorded at the time of your purchase alongside your explicit consent.

5.2 Platform-Billed Purchases (Apple, Google, Samsung, Huawei, Xiaomi)

Refund requests must be directed to that platform in accordance with its own refund policy:

• Apple (iOS): reportaproblem.apple.com
• Google Play: Settings → Subscriptions & purchases → Purchase history → Request a refund
• Samsung, Huawei, Xiaomi: Refer to the respective store's help centre

Zensus has no ability to issue or deny refunds for platform-billed transactions. Approved platform refunds may result in the Avatar being removed from your account.

5.3 Fraudulent or Disputed Transactions

If you believe a purchase was made without your authorisation, contact us at support@zensus.co.uk and your payment provider immediately. Do not initiate a chargeback before contacting us — we can resolve most issues faster through our support channel.

6. Consent and Purchase Record

Before completing a web purchase you are required to acknowledge the no-refund policy in Section 5.1 and these Avatar Purchase Terms. Both acknowledgements are recorded with your user ID, the Avatar name, the agreed price, currency, and payment provider at the time of purchase, as evidence of your informed consent.

7. Account Deletion

If you delete your Zensus account, you permanently lose access to all Avatars in your collection, including any you have purchased. Avatars associated with a deleted account are not transferable and are not eligible for a refund. We recommend reviewing your Avatar collection before initiating account deletion. A record of your purchases is retained for legal and financial compliance purposes even after deletion, but you will have no access to the Avatars themselves.

8. Statutory Rights

Nothing in these Terms limits any statutory rights you may have under the laws of your country of residence that cannot be excluded by contract, including consumer protection rights in the United Kingdom and European Union.

9. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you in-app and update the version number and effective date above. Continued purchase or use of Avatars after the updated Terms take effect constitutes your acceptance of the changes.

10. Contact

For platform-billed refund queries, contact the relevant platform directly (see Section 5.2).